Trackiest Privacy Policy

Save time and money on customer service, so customers know the exact whereabouts of their package at all times, matter the courier!

Personal information the app collects

When you install the App, we are automatically able to access certain types of information about your shop from your Shopify account:

  • Shopify domain (to access the API)
  • Shopify access token (to update tracking URLs and fulfillments shipment statuses)
  • Primary domain
  • Shop’s email address (for our app news updates)
  • App’s install and uninstall dates

In order to provide tracking service, we collect the following types of personal information from your customers:

  • Order and fulfillment IDs
  • Customer’s email address (for tracking search)
  • Order number and date (for tracking search)
  • Order tracking number (for tracking search)
  • Intermediate order delivery information (order status changes) to provide this data to customers
  • Package carrier (for tracking search)
  • Package origin and destination country (to provide this data to customers)
  • Package location and status (to provide this data to customers, update fulfillment on Shopify)

How do we use your personal information?

We use personal information collected from you and your customers to provide services and operate the app. In addition, we use this personal information as follows: Communicate with you, Customize or improve the app.

Sharing your personal information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Future Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at